Thank you for shopping with GlobeCook by Maya. We are committed to providing high-quality digital cookbooks and recipe collections. Please read our refund policy carefully before making a purchase.

1. Digital Products

All products sold by GlobeCook by Maya are digital downloads, including ebooks, recipe guides, and other downloadable content.

Because digital products are delivered instantly and cannot be returned, all sales are generally final.

2. Refund Eligibility

A refund may be considered only under the following circumstances:

• You were charged more than once for the same order.
• You were charged but did not receive access to your purchased digital product, and our support team is unable to resolve the issue.
• You received a file that is corrupted or inaccessible, and we cannot provide a working replacement within a reasonable time.

3. Non-Refundable Situations

Refunds will generally not be provided for:

• Change of mind after purchase.
• Accidental purchases.
• Purchasing the wrong product.
• Failure to read the product description before purchasing.
• Lack of device compatibility when the product requirements were clearly stated.
• Dissatisfaction based on personal preferences or expectations.
• Failure to download or save the product after successful delivery.

4. Technical Assistance

If you experience any issues accessing or downloading your purchase, please contact us before requesting a refund. We will make every reasonable effort to resolve the issue promptly.

5. Refund Processing

If a refund is approved, it will be processed through the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or bank.

6. Fraud Prevention

We reserve the right to refuse refund requests in cases of:

• Suspected fraud or abuse.
• Unauthorized distribution or sharing of our digital products.
• Repeated refund requests that indicate misuse of our services.

7. Contact Us

If you believe you are eligible for a refund or need assistance with your purchase, please contact us with the following details:

• Order ID
• Full Name
• Email Address used during purchase
• Date of Purchase
• A brief description of the issue

GlobeCook by Maya
📧 Email: globecook@gmail.com

Our Commitment

At GlobeCook by Maya, customer satisfaction is important to us. If you experience any genuine technical issues with your purchase, we'll work with you to find a fair and timely resolution.