Cancellation & Refund Policy
Last Updated: August 2026
Thank you for choosing GlobeCook by Maya. We create and provide premium digital recipe books and downloadable culinary resources.
Because our products are digital downloads, please read the following cancellation and refund terms carefully before completing your purchase.
1. Digital Products
All GlobeCook by Maya recipe books, eBooks, PDFs, and other downloadable digital products are delivered electronically.
Once your purchase has been successfully completed and the digital product has been delivered or accessed, the order cannot normally be cancelled and the purchase price is non-refundable.
2. Cancellation Before Delivery
If you contact us immediately after placing an order and before the digital product has been delivered or made available for download, we may consider a cancellation request.
Approval of such requests is subject to verification of the order and our ability to stop delivery.
3. Refunds
Refunds are generally not available for:
Change of mind after purchase
Accidental purchase after the product has been delivered
Failure to read the product description before purchasing
Not liking the recipes or content after accessing the eBook
Duplicate purchases caused by the customer's own error, where the digital product has already been delivered
However, we will review genuine issues on a case-by-case basis.
4. Technical Issues
If you have successfully purchased a product but are unable to access or download it because of a technical issue, please contact us.
We will first attempt to resolve the issue by providing a replacement download link or an alternative method of accessing the purchased product.
If the issue cannot reasonably be resolved, we may provide an appropriate refund or replacement at our discretion, subject to applicable law.
5. Duplicate Payments
If you have accidentally been charged more than once for the same order, please contact us with your order details.
After verification, the duplicate transaction may be refunded through the original payment method.
6. Incorrect Information
Customers are responsible for providing accurate information, including their email address, at checkout.
If a digital product cannot be delivered because incorrect information was provided, please contact us so that we can assist with delivery.
7. How to Contact Us
For cancellation, refund, or technical-support requests, please contact GlobeCook by Maya with:
Order ID
Name used for the purchase
Email address used at checkout
Description of the issue
Relevant payment details or transaction reference, where applicable
We aim to review customer requests promptly and provide an appropriate resolution.
8. Consumer Rights
Nothing in this policy is intended to limit or exclude any rights or remedies available to consumers under applicable law.
GlobeCook by Maya reserves the right to review refund and cancellation requests based on the individual circumstances of each order and applicable legal requirements.
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